Home Page
How to Order
Gallery
Product Index
Future Fairs
Questions? Comments?
Safety Notes

Payment Methods
Wholesale Orders
Returns
How Long Will it Take?

This page is for information only. To order, please select the candle page you want and use the shopping basket buttons underneath.

Postal Rates (UK ONLY not incl. Northern Ireland & Offshore Islands):

Weights and sizes are there for guidance only. The shopping basket facility calculates the price of each individual candle and its packed weight BUT ONLY on UK ORDERS. If you are ordering from overseas, please email us for a quote. A "Certificate of Posting" will be obtained with each despatch as well as a tracking number where applicable, but no responsibility for loss or damage incurred in transit can be accepted in excess of the level of compensation granted by the carrier (see below). In the case of items damaged on delivery, a replacement will be sent upon return of the damaged item.

UK parcels will be sent via Royal Mail or an independent courier depending on the weight. Here is a breakdown of the weight/cost bands:

Up to 500g Up to 1kg Up to 4kg Up to 25kg
2.00 3.60 7.20 12.00


Parcels sent by Royal Mail should reach you within 2 to 5 working days from the date of despatch. Parcels sent via courier aim to reach you the following day. The maximum weight of your parcel is 25kg. If it is heavier than this, please wait for us to contact you with a quote. The first 25kg can be sent to you via courier, while the remainder of your order may be sent with Royal Mail depending on the weight.

Postal Rates (OVERSEAS incl. Northern Ireland & Offshore Islands):

We regret that we cannot provide a breakdown of shipping costs to all other countries. We will send parcels by surface mail in general, which depending on your location may take from 2 to 8 weeks. For light parcels, we will usually send it by airmail but give you the choice when we email you your quote. Only parcels of up to 5kg can currently be sent with Royal Mail. Heavier parcels are either sent by Parcel Force or an independent courier, whichever is cheaper. To view current Royal Mail Surface Mail rates on your Overseas Parcel, click here. Click here to use the Currency Converter.

Returns:

Your parcel is packed with the greatest care and sent by the cheapest service available. In the unlikely event that it arrives damaged or gets lost in transit, compensation is available from the carrier. In case of damage, we require that you notify us immediately and return the damaged item to us within 48 hours. We will then send you a replacement. If your parcel is lost in transit, the onus for a claim lies on the customer. If the value of your parcel does not exceed 28, compensation is automatically included in the standard postal rates. For parcels worth 28 or over, extra insurance will have been requested from the carrier up to the value of the parcel but not exceeding 500. We will provide receipts and proof of posting certificates to assist you in your claim.
For example: A parcel worth 15 is lost. Your entitlement to compensation will be 15. If your parcel is worth 35, you would be entitled to a maximum of 28 without extra insurance, but this will have been purchased for you so that you are able to recover the full amount.

Payment Methods:

All orders are despatched upon receipt and clearance of payment, which if paying by cheque, takes 2 business days for a Scottish cheque and 3 business days for an English cheque. Methods of payment include UK cheques (please write your cheque guarantee card number on the back), postal orders, international money orders and credit card payments through Paypal. Please note that all payments should be made in pounds sterling.

Wholesale Orders:

We welcome wholesale orders from any customer but we regret that we do not have a catalogue to send out. This website is kept regularly updated and every candle that we make can be seen on this website along with its retail price. To benefit from wholesale prices, your order may contain any candle(s) from our range so long as the total retail value is a minimum of 50 (excluding postage). This offer is not cumulative with any other discount voucher you may have received. You can sign up for our mailing list on the Home Page to receive emails about updates. As this is a small-scale business with a limited output, please allow plenty of notice for large orders, especially if several pieces of the same model are required.